Double Choco Latte is a Customer Support script
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The script Double Choco Latte is a Cutsomer Support script (live support package).
Double Choco Latte will provide a work order implementation of a trouble reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bugs severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what theyre responsible for, and E-Mail notification when a work order is created or closed out.
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Double Choco Latte
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